Frequently asked questions

Product Questions

What are the ingredients ?


Please refer to product description .




Are your ingredients FDA approved?


Yes, we make sure that each ingredient is approved by the FDA before adding it into our products.




Are your products scented?


Yes, they are all scented with natural flavoring oils that are approved in the US for cosmetic use on face and skin.




Are your products vegan and cruelty free?


Absolutely , each and every one.




Are your lip glosses sticky?


No, not at all the lip gloss base I use is smooth, shiny, moisturizing, long-lasting, and non-sticky.





Shipping Questions

How long does processing my order take?


Normal Orders : 1-3 Business Days Wholesale Orders: 7-21 Business Days ( never takes that long but just in case of high volume orders )




How long does shipping take?


USPS Delivery Times Domestic Shipping Only Normal Orders : automatically ship First Class which take 3-5 Business Days Wholesale Orders: automatically ship Priority which take 1-3 Business Days




Will I be provided with a tracking number?


Absolutely, your USPS Tracking Number is sent directly to your email address so you can see exactly where your package is. Disclaimer: Melanin Queens LLC is not responsible for delays and products delivered to incorrect addresses so please double check your shipping address at checkout.




Will I be able to receive a refund ?


Short Answer : No Explanation : All sales are FINAL .




Are exchanges available ?


ONLY if you clearly ordered an item and I sent you a totally different item which you would need to provide proof ( pictures, videos via email to melanin.queens37@gmail.com ) so I can verify my mistake and correct it. THIS HOWEVER DOES NOT APPLY IF YOU ORDERED AN ITEM BY MISTAKE OR IF YOU WEREN'T CLEAR ON WHAT YOU ORDERED so to avoid this matter please read ALL product descriptions .